Shipping & Delivery Information
We hope this shipping page helps make your ordering and gift giving decisions easier this year.
For fast Gift Concierge – please text 908.601.1405 for immediate questions/support/rush orders. Or email:
Shipping 101 during 2021/Covid. The Top 6 things you need to know:
1 - Any orders can not be guaranteed even with Express shipping as carriers are running behind schedule. Please call 888.896.2449 for assistance or email firstname.lastname@example.org
2 – Please be advised transit times WILL be longer due to covid because carriers are bombarded right now.
3 – There are NO express guarantees or refunds from the carriers due to covid.
4 – We will be using all 3 carriers this year to execute logistics needs across the USA. FedEx & UPS being first, USPS being last option.
5 – Cutoff for WARM weather states is at least 2 days earlier.
6 – Please understand that we will do our very best with shipping as best we can, however once it leaves our building we have no control and are at the mercy of all carriers.
Note: Express rates fluctuate depending on West Coast, Central & East Coast. Also weight, temperature, box size needed, along with possible cold packs may increase rates. Please know that we try and pass off all savings we possibly can from carriers. We may need to contact you if freight exceeds the default rate we have provided.
WARM WEATHER SHIPPING ADVISORY:
To reduce the risk of melted chocolate on orders shipping to destinations with warm weather or longer transit times, we offer FedEx 2-Day Shipping. All shipping boxes will include complimentary cooling materials where needed. You can reuse our ice gel packs and cool shield.
We consider warm zones anything over 65 degrees. Hot Zones are 78 & higher. FL will always need to ship overnight because it hovers in the 80’s year round with rare drops below 70. States that are always flagged for Warm/Hot Zones:
FL, CA, TX, AZ, NV (Vegas), HI
Warm Zones that heavily fluctuate:
NC, SC, GA, AL, LA, MS
*HI and AK may incur a freight surcharge vs. regular rates and are not eligible for ground shipping promotions.
For additional help we may not have covered please email
or call 888.896.2449