SHIPPING POLICY

Last Updated: July 21, 2026

At 2 Chicks With Chocolate, we take great care in preparing and shipping our chocolates so they arrive in the best possible condition. Because chocolate is temperature-sensitive and perishable, shipping methods and timing may vary depending on destination, weather, and time of year.

NATIONWIDE SHIPPING

We offer shipping throughout the United States.

We primarily ship using FedEx and UPS, with USPS used when appropriate based on destination, timing, and logistical needs.

Available shipping methods and rates may vary depending on:

Destination
Package weight and dimensions
Weather and temperature
Required delivery speed
Cold packs or insulated packaging
Seasonal and holiday shipping volume

Shipping rates are calculated based on the information available at the time your order is placed.

In unusual circumstances, we may contact you if actual freight costs significantly exceed the shipping amount calculated at checkout.

DELIVERY DATES AND CARRIER DELAYS

We do our best to prepare and ship orders promptly; however, delivery dates and transit times are estimates and cannot be guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including:

Carrier delays
Weather
Natural disasters
Holiday shipping volume
Transportation disruptions
Incorrect or incomplete addresses
Recipient availability

We are not responsible for carrier delays or circumstances outside our reasonable control.

If you are ordering chocolate for a holiday, birthday, event, or other time-sensitive occasion, we strongly recommend ordering early and allowing additional time for delivery.

HOLIDAY ORDERS

During major holidays and periods of high order volume, please place orders as early as possible.

For destinations experiencing warm weather, we recommend ordering at least five (5) days before the applicable holiday or desired delivery date, and earlier whenever possible.

Holiday delivery dates cannot be guaranteed unless expressly stated.

WARM-WEATHER SHIPPING

Chocolate is extremely sensitive to heat.

To reduce the risk of melting or heat damage, we may adjust the shipping method, shipping schedule, or packaging based on the temperature at the destination and along the anticipated transit route.

As a general guideline:

Warm Weather: Temperatures above approximately 65°F

Hot Weather: Temperatures of approximately 78°F or higher

Weather conditions change frequently, so shipping requirements may be adjusted based on current or forecasted temperatures.

Destinations that frequently require warm- or hot-weather shipping precautions include:

Florida, California, Texas, Arizona, Nevada, and Hawaii

Other states that may require seasonal warm-weather precautions include:

North Carolina, South Carolina, Georgia, Alabama, Louisiana, and Mississippi

This list is not exhaustive. Warm-weather shipping precautions may be required for any destination experiencing temperatures that could affect chocolate quality.

EXPEDITED SHIPPING DURING WARM WEATHER

For destinations experiencing warm weather or requiring longer transit times, we may require or recommend 2-Day or expedited shipping.

Due to consistently warm temperatures, orders shipping to Florida may require overnight shipping during warm-weather conditions.

We reserve the right to delay shipment, change the required shipping method, or contact you regarding additional shipping costs when reasonably necessary to help protect the quality of your order.

COLD PACKS AND INSULATED PACKAGING

When appropriate, we may include cooling materials, such as reusable gel ice packs and insulated protective materials, at no additional charge unless otherwise indicated.

These precautions are designed to reduce the risk of melting but cannot guarantee that chocolate will remain completely unaffected by heat.

Once delivered, packages should be retrieved promptly and brought into a cool, temperature-controlled environment.

Please do not leave chocolate:

In direct sunlight
On a hot porch or doorstep
Inside a vehicle
In an outdoor mailbox or package area
In any other warm environment

Customers are responsible for providing a delivery location where packages can be received and retrieved promptly.

ALASKA AND HAWAII

Orders shipping to Alaska and Hawaii may incur additional freight charges due to distance and shipping requirements.

Ground shipping may not be available for these destinations.

We may contact you if additional shipping charges or an upgraded shipping method are required to safely and reasonably ship your order.

SHIPPING ADDRESSES

Please carefully review your shipping information before submitting your order.

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, or business information where applicable.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete addresses provided at checkout.

If a package is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply to resend the order.

DAMAGED OR HEAT-AFFECTED ORDERS

If your order arrives damaged or you believe it was significantly affected by heat during shipping, please contact us as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Photos of the affected chocolate
Photos of the shipping box and packaging

Please retain the product and all packaging until we have reviewed your request.

We will evaluate reported shipping issues on a case-by-case basis in accordance with our Refund Policy.

Because chocolate is perishable and temperature-sensitive, we cannot guarantee replacement or refund for damage caused by a package being left unattended after confirmed delivery or exposed to heat after delivery.

LOCAL PICKUP

Online orders may be available for free local pickup at our Middletown location:

2 Chicks With Chocolate
1300 Hwy 35 South
Middletown, NJ 07748

Pickup availability and hours may vary, particularly around holidays.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

SHIPPING QUESTIONS

If you have questions about shipping, delivery, or an existing order, please contact us: